Returns and Exchange of any LeelabyA product is only possible under the following conditions.
1. DAMAGED GOODS
We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 3 working days of receipt. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of colour, choice or handwork.
2. WRONG ORDERS
If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.
TERMS OF RETURN & EXCHANGE
All items to be returned or exchanged must be unused, unworn, unwashed and undamaged by you. LeelabyA will not incur shipping or insurance charges on merchandise that is cancelled.
The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the merchandise to us is your responsibility.
The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. LeelabyA reserves the right to refuse return or exchange in case of missing packaging.
We do not accept returns on specially ordered and customised items under any circumstances since all items have been customised as per your request and post your approval.
If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.
Returns must be initiated within 1 week of receiving the product by contacting us via email at firstname.lastname@example.org. A product is only eligible for a return if it is damaged on delivery.
Refunds (if applicable)
Once the returned package has been received and inspected, we will notify you of the approval or rejection of your refund.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
Only defective or damaged items may be exchanged. If the required size is not available, we will exchange it for another style of your choice or refund you the total amount. If the size ordered is required to be changed for a different size, we will change the size but the item cannot be exchanged for a new piece. To initiate an exchange or alteration, email us at email@example.com.
The customer is responsible for paying for shipping costs for returning/exchanging an item. Shipping costs are non-refundable.